We’re sorry to hear you’re experiencing difficulty placing an order. Please feel free to reach out to our Customer Service team, and we’ll assist you in resolving the issue promptly.

Yes, your payment is processed immediately. Initially, it may appear as an authorization on your account, but once it’s confirmed, it will be reflected as a charge on your statement.

Yes, we offer custom design services. You can request an entirely new design, or modify any of the existing designs available in our shop. We can adjust elements like the font, quote, image, or anything else you’d like. Alternatively, you can send us your own design, and we’ll print and ship it according to your specifications.

If you provide an incorrect address and the shipment has not yet been sent, please email us immediately, and we’ll update the address for you. However, if the item has already been shipped, we are not responsible for re-sending it to the new address. To avoid any issues, please double-check that your address is correct when placing your order!

If you receive a faulty item, simply send us a picture of the item along with your order number. If the item is defective or deteriorates after the first wash, we’ll send you a replacement at no extra cost. You don’t need to return the faulty item—just provide us with a photo, and we’ll take care of the rest.